Conduit

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Privacy Policy

Last Updated: May 15, 2026

Introduction

Conduit (operated by Conduit Industries Inc., "we", "us", or "our") provides software as a service for mobile robot interoperability. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services ("Services"). Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this policy.

Information We Collect

Account Information

• Name
• Email address
• Phone number (optional, for alert notifications)

Company Information

• Information provided by your company
• This information is handled separately from user-provided information

Device Information

• Brand
• OS
• Sensor data
• System data

Usage Information

• Audit trail data collected for system functionality and regulatory requirements
• Service usage data necessary for providing and improving our Services
• Technical information about your device and internet connection when using our Services

Professional and Business Information

• Business contact information and professional data from publicly available sources. This may include professional contact details, employment information, and business relationship history

How We Use Your Information

We use the collected information for the following purposes:

1. Provide and Maintain our Services

   • Create and manage your account
   • Deliver operational alerts and notifications
   • Maintain audit trails for regulatory compliance
   • Process your requests and preferences

2. Service Communication

   • Send transactional messages about robot status and alerts
   • Provide essential service updates
   • Respond to your inquiries and support requests

3. Security and Compliance

   • Maintain the security of our Services
   • Comply with legal obligations
   • Detect and prevent fraud or abuse

4. Business Relationship Management

   • Enhance business contact records
   • Improve understanding of our customer base
   • Facilitate business communications
   • Provide personalized service based on professional roles

Text Message Communications

If you provide your phone number for notifications:

• Messages are purely transactional and relate to robot status/operational alerts. Message frequency depends on your alert preferences and robot activity.

• You can opt out at any time by:

  • Removing your phone number from specific notifications
  • Removing your phone number entirely from your account
  • Texting the short code "STOP" to us. After you send the SMS message "STOP", we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, contact support@conduit.inc.

• If you are experiencing issues with the messaging program you can get help directly at support@conduit.inc.

• Carriers are not liable for delayed or undelivered messages

• As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Your Rights and Choices

Account Information

• You can review and update your account information at any time
• You can modify your notification preferences, including switching between email and SMS
• You can remove your phone number without interrupting other service features

Data Retention

• You can set and modify your data retention preferences through the web application for up to 2 years. Please contact support@conduit.inc if you wish to extend this limit.
• We maintain audit logs as required by applicable regulations
• Professional Business Information is retained for as long as we maintain a business relationship or until deletion is requested by emailing support@conduit.inc. When a business relationship ends, we retain information as required for legitimate business purposes and legal requirements.

Communication Preferences

• You have full control over notification methods (email/SMS)
• You can opt out of SMS notifications while continuing to use the service
• When you remove your phone number, it will be deleted from our active systems. However, your phone number may persist in our encrypted backup systems for a limited time as required for system integrity and regulatory compliance. These backups are securely stored and will eventually be purged according to our backup retention schedule.

Data Storage and Security

We use Amazon Web Services (AWS) infrastructure to store and process your information. We implement appropriate technical and organizational security measures to protect your information. While we strive for high availability, we make no guarantees about uptime or data availability. See Terms & Conditions regarding limitation of liability for data loss.

Cookies and Tracking

Our Services use only essential cookies necessary for basic functionality. We do not currently use:

• Third-party analytics tools
• Marketing or advertising cookies
• Third-party tracking technologies

We may implement analytics tools in the future to improve our Services. If implemented, we will update this policy and provide appropriate notice.

Information Sharing

We do not sell your personal information. We share your information only in the following circumstances:

• With service providers necessary to provide our Services (such as Twilio for SMS notifications)
• When required by law or to comply with legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transaction such as a merger, acquisition, or sale of assets

Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at: support@conduit.inc. We will make reasonable efforts to respond as quickly as possible.

Additional Information for California Residents

While we do not currently meet the threshold requirements of the California Consumer Privacy Act (CCPA), we respect the privacy rights of California residents and will respond to verifiable consumer requests regarding their personal information.